From Good to Great: Looking into Customer Service Frameworks and the Principle of Self-Leadership

By giving focus to the critical aspects of service quality and by affording an opportunity for people to take leadership into their own hands, an organization may improve customers’ satisfaction, build a positive work culture, and promote continuous improvement. Supporting both effective customer service programs gives you the answer to “what is self-leadership development,” and it serves not only the needs of one’s customers and employees but also prepares a whole organization for continued growth and flexibility.